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Feb. 11th, 2009 07:08 pmSo I ordered a laptop on the 22nd, and the ship date was supposed to be the 5th of Feb. I made a change to it a few days later and was told it might delay my ship date by a bit. Well last I checked my estimated ship date is now the 24th of Feb, more than a month after my order date. I was grumbling about this to myself (and unfortunate enough to be nearby).
Well today I was poking around a different computer company's site and discovered that (despite a three week head start) I could customize and order a laptop from them and they'd build it, and ship it such that it would arrive before mine is estimated to ship. That decided me, and I figured I'd either find a laptop locally and just buy it, or order from another company.
Well I called this evening to cancel my laptop order. They asked why and I told them I was frustrated by the ongoing build delay and the now month plus estimated ship date. Their response? They offered that they could put in a request to "compensate me for the delay". Only thing is, they have to put the request in, then I have to wait 1-3 days to find out if it has been approved.
Here is a free hint, if a customer calls up to cancel an order due to frustration at delays and uncertain ship dates, don't tell them you can offer them compensation where they have to wait a few days to find out if they might get compensated.
this is unlikely to be positively received.
Well today I was poking around a different computer company's site and discovered that (despite a three week head start) I could customize and order a laptop from them and they'd build it, and ship it such that it would arrive before mine is estimated to ship. That decided me, and I figured I'd either find a laptop locally and just buy it, or order from another company.
Well I called this evening to cancel my laptop order. They asked why and I told them I was frustrated by the ongoing build delay and the now month plus estimated ship date. Their response? They offered that they could put in a request to "compensate me for the delay". Only thing is, they have to put the request in, then I have to wait 1-3 days to find out if it has been approved.
Here is a free hint, if a customer calls up to cancel an order due to frustration at delays and uncertain ship dates, don't tell them you can offer them compensation where they have to wait a few days to find out if they might get compensated.
this is unlikely to be positively received.
