How not to do customer service
Mar. 15th, 2010 05:36 pm(I'm calling a storage facility we got a flyer for)
Customer Service Rep: Hello and welcome to [Company], how can I help you today?
Me: Do you have car-sized storage garages?
CSR: I'm not sure what is available right now, let me check.
CSR: When will you need this unit?
Me: The end of April, how much are they?
CSR: I'm pulling that information up now.
Me: Ok.
CSR: My name is Donovan, what is your name sir?
Me: I'm [name].
Me: I want to be clear, you do have those garages, it is just a matter of if you have any free?
CSR: Yes.
*pause*
CSR: When will you need this garage?
Me: The end of April as I already said.
CSR: Ok. My name is Donovan, what is your name sir?
Me: We already went through that too, my name is [name].
CSR: Is there an email address you want me to send this information to, as well as more details on the facility?
Me: No. I want a price.
CSR: Well let me tell you that the facility is open from 8 to..
Me: (interrupting) I want to know the price of the unit.
CSR: I'm still pulling that up.
Me: Fine.
CSR: The facility is open from 8-6 monday through Friday, also we have packing supplies so it is a one stop shopping...
Me: (interrupting again) Given you can't give me the one piece of information I'm asking for, there is no way in hell I'm renting from you. *hangs up*
Remember folks, your company has to show some basic level of competency before I'm going to consider giving them any of my money.
Customer Service Rep: Hello and welcome to [Company], how can I help you today?
Me: Do you have car-sized storage garages?
CSR: I'm not sure what is available right now, let me check.
CSR: When will you need this unit?
Me: The end of April, how much are they?
CSR: I'm pulling that information up now.
Me: Ok.
CSR: My name is Donovan, what is your name sir?
Me: I'm [name].
Me: I want to be clear, you do have those garages, it is just a matter of if you have any free?
CSR: Yes.
*pause*
CSR: When will you need this garage?
Me: The end of April as I already said.
CSR: Ok. My name is Donovan, what is your name sir?
Me: We already went through that too, my name is [name].
CSR: Is there an email address you want me to send this information to, as well as more details on the facility?
Me: No. I want a price.
CSR: Well let me tell you that the facility is open from 8 to..
Me: (interrupting) I want to know the price of the unit.
CSR: I'm still pulling that up.
Me: Fine.
CSR: The facility is open from 8-6 monday through Friday, also we have packing supplies so it is a one stop shopping...
Me: (interrupting again) Given you can't give me the one piece of information I'm asking for, there is no way in hell I'm renting from you. *hangs up*
Remember folks, your company has to show some basic level of competency before I'm going to consider giving them any of my money.